Refund policy
Last updated: August 18, 2026
Every item we sell is printed to order for you. That affects what can be returned, so please check your size and design choice before ordering — the size guide on each product page is there to help.
Custom-printed items
Custom-printed items cannot be returned or exchanged because you have changed your mind, ordered the wrong size, or no longer want the design. Each piece is made specifically for you after you order, so it cannot be returned to stock or resold.
This does not affect your rights if something is wrong with your order. See below.
If your order is damaged, defective or incorrect
If your item arrives damaged, has a printing or manufacturing defect, or is not what you ordered, we will put it right. Contact us at hello@printeroni.com within 30 days of receiving your order, and include:
- your order number;
- a short description of the problem;
- photographs showing the issue and, where relevant, the garment label.
We will review it and arrange a replacement or a refund. Where a replacement is appropriate we will produce and ship it at no cost to you. Please do not send anything back before contacting us — items returned without arranging it first cannot be processed.
Inspect your order when it arrives
Please check your order when it arrives and contact us promptly if anything is wrong, so we can resolve it while the details are fresh.
Refunds
Where a refund is approved, it is issued to your original payment method. Your bank or card issuer may take a further few days to post it to your account. We will let you know once the refund has been issued.
Cancellations and changes
Because items go into production shortly after ordering, we cannot guarantee that an order can be changed or cancelled once placed. If you need to change something, contact us at hello@printeroni.com as soon as possible and we will help if production has not started.
Gift cards
Gift cards are non-returnable.
Questions
If you are unsure whether something is covered, contact us at hello@printeroni.com and ask. Nothing in this policy limits any right you have under applicable consumer law.